Overview
At Teknosin, customer satisfaction is our top priority. We strive to deliver high-quality software solutions. However, due to the digital nature of our products, we offer refunds under specific conditions outlined below.
Eligibility for Refunds
We offer refunds in the following cases:
• Duplicate Purchase: If you were charged more than once for the same product.
• Non-delivery of Product: If you did not receive your software license or download link within 24 hours.
• Critical Defects: If the software has major technical issues that prevent basic functionality and cannot be resolved within 7 business days.
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Non-Refundable Cases
Refunds will not be issued in the following situations:
• Change of mind after purchase
• Failure to understand product features (please read product descriptions carefully)
• Compatibility issues due to outdated systems or third-party tools
• Minor bugs that do not affect core functionality
• Custom-developed or tailored solutions
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Requesting a Refund
To request a refund, please contact us within 14 days of your purchase at:
📧 Email: support@teknosintech.com
Include your order number, product name, and reason for the refund request.
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Processing
Once your request is reviewed and approved, your refund will be processed within 5–7 business days to the original payment method.